Problem Solving and Decision Making

Intensified competition, economic problems, organizational changes, and added responsibilities are all part of today’s business realities. These are why your managers and supervisors need the right problem solving and decision making skills to make them better leaders who deliver results.

With Guthrie-Jensen’s Problem Solving and Decision Making program, you and your colleagues will be able […]

Managing Employee Performance

Excellent performance from their people is the dream of every supervisor and manager. We would love to have employees who are highly committed and really deliver results. That is why we set goals and standards, motivate our team, and do everything within our power to help hit the mark.

And yet, not all of our […]

Managing for Results

In an increasingly competitive business environment, the times now require managers who go beyond supervising their people. The real bottom line is results, and effective leaders produce them. They actively push for the attainment of company goals and plot the direction of their team and the organization.

Get the right tools to get the most […]

Advanced People Handling Skills

Having basic leadership skills is a good first step to ensure greater productivity and better handling of people. Still, the different attitudes and needs of several employees can pose a challenge to one’s leadership. It is then ideal for a manager or supervisor to customize his leadership style.

Know how and when to push your […]

Personality Development

In this highly-competitive environment, relying on job skills is no longer enough to produce results. To serve customers and colleagues excellently, your people need to stand out. They need a personality that would build rapport and trust. Their appearance and personality should project a good image for the company. After all, a client buys a […]

Treating Co-Workers as Customers

With all good intention, companies focus on training their front-line personnel to exceed customer expectations at every customer touch point. But let’s face it… internal relations mirror external relations. Departmentalized mindsets, lack of cooperation and unaligned objectives all eventually reflect on the quality of service to our customers. That’s why internal service is the backbone […]

Proactive Customer Service

Excellent customer service is not just an embellishment for a company that sells products or services. It is the most important ingredient to any company’s success – even more important than the product being sold.

In fact, studies show that 70% of customers change providers not because of price or quality issues, but because they […]

Handling Complaints

Given today’s tough and highly-competitive environment, companies must go the extra mile to serve, please, and keep their customers. Still, no matter how excellent a company’s service is, it will receive its share of customer complaints. How would you like to deal with them more effectively?

Effective complaint handling can save your business from unwanted […]

Effective Project Management

They are called by different names: Manager, Project Manager, Project Coordinator, Team Leader, Project Supervisor, Project Engineer, Project Head. No matter what they are called, one thing is clear: companies need effective project planning, implementation, and management in order to meet business objectives.

We at Guthrie-Jensen Consultants invite you to discover the tools and skills […]

Dealing with Challenging Customer Service Situations

We are all highly aware of the importance of good customer service and the need to consistently provide it. But we also know that keeping customers happy is easier said than done. Customer behaviors come in different forms, and dealing with challenging situations is the great challenge.

Ensure continued quality and professional service. Ensure repeat […]