Proactive Customer Service

Excellent customer service is not just an embellishment for a company that sells products or services. It is the most important ingredient to any company’s success – even more important than the product being sold.

In fact, studies show that 70% of customers change providers not because of price or quality issues, but because they […]

Managing Customer Service

Satisfying customers is not as easy as it used to be, especially in this highly-competitive environment. We need to impress and delight them at every point of contact. To do this, our people’s customer service needs to positively – and not negatively – stand out.

More importantly, our people need a good leader, manager, or […]

Handling Complaints

Given today’s tough and highly-competitive environment, companies must go the extra mile to serve, please, and keep their customers. Still, no matter how excellent a company’s service is, it will receive its share of customer complaints. How would you like to deal with them more effectively?

Effective complaint handling can save your business from unwanted […]