Personality Development

In this highly-competitive environment, relying on job skills is no longer enough to produce results. To serve customers and colleagues excellently, your people need to stand out. They need a personality that would build rapport and trust. Their appearance and personality should project a good image for the company. After all, a client buys a […]

Managing Customer Service

Satisfying customers is not as easy as it used to be, especially in this highly-competitive environment. We need to impress and delight them at every point of contact. To do this, our people’s customer service needs to positively – and not negatively – stand out.

More importantly, our people need a good leader, manager, or […]