Managing Customer Service

Satisfying customers is not as easy as it used to be, especially in this highly-competitive environment. We need to impress and delight them at every point of contact. To do this, our people’s customer service needs to positively – and not negatively – stand out.

More importantly, our people need a good leader, manager, or […]

Handling Complaints

Given today’s tough and highly-competitive environment, companies must go the extra mile to serve, please, and keep their customers. Still, no matter how excellent a company’s service is, it will receive its share of customer complaints. How would you like to deal with them more effectively?

Effective complaint handling can save your business from unwanted […]

Effective Project Management

They are called by different names: Manager, Project Manager, Project Coordinator, Team Leader, Project Supervisor, Project Engineer, Project Head. No matter what they are called, one thing is clear: companies need effective project planning, implementation, and management in order to meet business objectives.

We at Guthrie-Jensen Consultants invite you to discover the tools and skills […]