Dealing with Challenging Customer Service Situations

We are all highly aware of the importance of good customer service and the need to consistently provide it.  But we also know that keeping customers happy is easier said than done.  Customer behaviors come in different forms, and dealing with challenging situations is the great challenge.

Ensure continued quality and professional service.  Ensure repeat business with clients.  With Guthrie-Jensen’s Dealing with Challenging Customer Service Situations seminar, you will be able to

  • Maximize influence during the most difficult customer service interactions.
  • Adjust well to customers by analyzing the psychology behind demanding ones.
  • Defuse hot-tempered customers, deal productively with those who feel superior, and tactfully guide customers who continuously talk about non-business issues.
  • Avoid being intimidated or bullied by picky customers.
  • Handle disappointed customers.
  • Calm down customers who feel they have been wronged.
  • Use words that customers want to hear and avoid words that they don’t.


Satisfy demanding customers who always ask for out-of-the-ordinary requests. Be the preferred partner of your clients with Guthrie-Jensen’s Dealing with Challenging Customer Service Situations seminar!

For more information about this seminar, call Guthrie-Jensen today at (+63-2) 816-1610.  You can also email, or visit for information about this program as well as other training seminars in the Philippines.

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